Betty Levy, 103 years old, lives in Springwood—in Buckland—and she absolutely loves hearing from her sons and grandsons over the phone. She can do that because she uses CapTel. But that CapTel service is about to end.

Betty has a Medal of the Order of Australia for her services to the Red Cross. She's partially deaf, so the phone is hard to use. She can speak into it but she can't always hear what's said. I met with Betty and her son Chris to see how CapTel works. Basically, what happens is that the phone rings, she picks it up, she